Privacy policy


The PRALOGNAN-LA-VANOISE TOURIST OFFICE considers protecting personal data extremely important, as it is an integral part the relationship that we develop with you. Protecting your privacy and the privacy of your partners and colleagues with regard to the information that you provide matters to us.
This policy serves to explain how we collect and use your personal data, and it presents the means made available for you to be able to manage your own personal information..

This privacy and data protection policy is part of a legal framework based on the General Data Protection Regulation in effect since May 25, 2018, and the updated Information and Liberty Act in France.
These legal texts provide you with guarantees when it comes to data protection and allow you to better manage how your data is used when you provide it to organizations like ours.


Personal data is any information directly related to an identified or directly or indirectly identifiable physical person. For example, your name, age, telephone number, a login, or all other information that concerns you, such as your socioeconomic category or your centers of interest.
Data processing concerns any and all operations made with or without using automated procedures and applied to some or all personal data. This includes, for example, such operations as collecting, saving, using, circulating, or backing up data.
The purpose is the reason why personal data is collected or used. This includes, for example, such areas as accounting, paychecks, taxes, as part of our mission.

What type of data do we collect?

In compliance with the minimization principle, we only collect the data needed to fulfill our objective. The PRALOGNAN-LA-VANOISE TOURIST OFFICE collects this data either directly from you by telephone or in person, or via our website.

1. When browsing our website:

Simply browsing our website does not require saving your name. However, certain data regarding you is automatically collected when you browse our website (IP address, length of visit, type of web browser, operating system, as well as the pages visited).
When browsing our website, you will be asked to accept cookies. These text files are placed on the hard drive of your computer, and then read by a server to make your browsing experience easier and by recognizing you during later visits to the website. At any moment you can disable cookies in the settings of your web browser. The PRALOGNAN-LA-VANOISE TOURIST OFFICE informs you that certain functionalities on the website may not work if the cookies are blocked.
For more information, you can review our cookies policy by clicking on the following link: Cookies Policy.

2. When you would like to contact us:

When you choose to contact us through the online form or in person, you will be asked to provide some personal data. This may include your last and first names, your mailing address, your email address, and/or your telephone number.
Some data is optional, and serves to make communication with you easier, but you can choose whether or not to provide this information. In these cases, the information is clearly indicated as optional when requested.
We do not ask for any sensitive information such as your religion, union affiliation, racial and ethnic origins, criminal record, or medical related data.

3. When you sign up for our services:

When signing up for our services online or in person, we collect certain required information to register you and to manage your file, such as:

  • Identification information (last name, first name),
  • Personal contact information (mailing address, telephone number, email address, etc.),Financial related information (checks, credit or debit card number, etc.).

We do not ask for any sensitive information such as your religion, union affiliation, racial and ethnic origins, criminal record, or medical related data.

4. As a local professional or service provider:

When you join our network of local professionals and services providers, we may require that you provide us with your last name, first name, mailing address, email address, telephone number, photos presenting your business, as well as certain financial and bank related information.

We do not ask for any sensitive information such as your religion, union affiliation, racial and ethnic origins, criminal record, or medical related data.

Why do we process your personal data?

1. When browsing our website and when you would like to contact us:

The PRALOGNAN-LA-VANOISE TOURIST OFFICE processes your personal data out of a legitimate interest to establish contact with you. For example, the information collected through the online contact form is used to reply to your questions, to contact you, to present our role, to define your needs, and to successfully fulfill any future legal and contractual obligations.

2. When you sign up for our services:

The information we collect and process when you sign up for our services allows us to provide the services you have requested. It also allows us to organize your stay, the sports you participate in, to manage billing, and to fulfill any legal and contractual obligations (such as summer and winter sports). This information also allows us to send you the newsletter if you decide to subscribe. We need your personal data in order to provide the services you request, and as a part of our commercial relationship.

The PRALOGNAN-LA-VANOISE TOURIST OFFICE uses no algorithms or automated decision making process based on your personal data. We do not profile anyone when processing personal data, and the information we collect will never be used without the contribution of an actual human being.

Who has access to your personal data?

Your personal information is only provided to departments within the PRALOGNAN-LA-VANOISE TOURIST OFFICE and to the activities providers that sell their services through the TOURIST OFFICE (such as professionals who offer dog sledding outings, hot air balloon rides, igloo building , guided tours, whitewater activities, MTB rides or rentals, fishing, etc.). Each provider has access to the data they need to provide their services. The TOURIST OFFICE also uses third-party service providers to ensure that its website functions properly and for database hosting in France. Working with service providers is necessary to enable the TOURIST OFFICE to successfully implement the services it offers.
The TOURIST OFFICE does not and will never sell your personal data.
The TOURIST OFFICE will not transfer your data outside the European Union.

How long do we save your personal data?

1. Browsing data on our website::

When visiting our website, the TOURIST OFFICE saves your browsing data for a maximum duration of 13 months.

2. The data that you provide to contact us:

The personal information that you provide in the contact form in order to contact us is saved for a maximum duration of 3 years.

3. The personal data we use to provide our services:

We use and save customer data as long as our contractual relationship lasts in order to manage our discussions, track the customer relationship and any transactions, as well as to fulfill our mission. Once the contract is over, we save your data for 5 years in compliance with the legally required statute of limitations.

What are your rights and how can you exercise them?

In compliance with current regulations in effect, you have the following rights with regard to your personal data:

  • Right to access: At any time, you have the right to access any personal data that we have about you. To do this, contact us to access your personal data as well as ask us about what purpose your personal data serves.
  • Right to rectification: If you notice any mistakes, omissions, or unclear information in your personal data, you can make a request to add to, correct, or clarify your personal information.
  • Right to erasure: You can also ask us to delete all of your personal data.
  • Right to restrict processing: You can make a request to restrict how your personal data is processed in the future under the following conditions: when you dispute the accuracy of a piece of information, for findings, to exercise or to defend your rights in court. You can also request to limit how your personal data is processed if the processing is illegal but you do not want to have your personal data completely deleted.
  • Right to portability: As a customer, you have the right to receive your personal data in a format that is structured, organized, commonly used, and readable by computer. You can also request that we forward your personal data to another organization.
  • Right to object: You reserve the right at any time to oppose the use of your personal data as part of our organization’s operations or actions with regard to processing your personal data based on legitimate interests, such as sending you the latest news about the TOURIST OFFICE.

You also have the right to make claims through the supervising authority (CNIL) in France:

To exercise your rights or for any requests for information and/or to be contacted, please send your request to our data protection delegate:

290 avenue de Chasseforêt