290 avenue Chasseforêt
Tel. +33(0)4 79 08 79 08
Winter (from the 17th of December 2022 to the 10th of April 2023) :
Every day from 09:00-12:00 and 14:00-18:00.
Every day from 09:00-12:30 and 14:00-19:00.
Monday through Friday from 09:00-12:00 and 14:00-18:00.
Closed on Saturday, Sunday, and holidays.
Category 1 pledges by the Pralognan-la-Vanoise Tourist Office:
Rated category 1, the Pralognan-la-Vanoise Tourist Office pledges to:
Provide an easily accessible reception and information area,
Make any process or request as easy as possible for you,
Provide furniture for you to be able to sit down comfortably,
Freely provide any information you need about tourist attractions and facilities in the area,
Display, post, and broadcast opening hours as well as opening and closing dates, and in at least two languages other than French,
Provide free WiFi,
Open at last 305 days per year, including Saturdays and Sundays during the high season and for major events,
Reply all year long to your letters and emails,
Guarantee a staffed welcome desk during opening hours with personnel who speak at least two languages other than French,
Always have paper versions available of tourist maps and guides,
Provide access to a website in three languages and that works on mobile devices,
To publish and circulate tourist information on paper in at least two languages other than French and regarding:
• All rated tourist accommodations with the name of the establishment, the mailing address, email address, website address, telephone number(s), and rating;
• Cultural, historic, and natural sites of interest, monuments, and activities, including all pricing information, opening dates and hours, the website addresses, telephone numbers, and mailing addresses;
• Events, activities, and entertainment;
• Emergency numbers.
Update all tourist-related information at least once per year.
Present the qualified tourism offering in the area for all types of visitors.
Provide access to availability and vacancy information for all rated accommodations.
Process all claims and measure your level of satisfaction.
Offer tourist information services that include the latest information and communications technologies (social media, mobile devices, geolocation…).
Comply with the high standards set and required Qualité Tourisme™ certification.
Ensure that a trip planning advisor is available when you need one.
Guarantee the accuracy of all information regarding the local tourist offering (services, facilities, activities, and attractions).
The resort’s eco-responsible commitments:
A preserved and humble paradise, Pralognan-la-Vanoise is a village with heart where, more than ever respected, the mountains and nature have been tamed with intelligence and passion. Today, the whole resort is made aware of responsible tourism, to bequeath to our children, a village where it is good to live, work and live.
At the level of the resort, various actions in favor of sustainable development are proposed: free shuttles, selective sorting, white village…
The Pralognan Tourist Office is also committed to 8 themes in its internal operation.