Quality assurance management
Quality assurance management
The Pralognan-la-Vanoise Tourist office is committed to providing the highest quality service possible, and continuously works with local stakeholders and partners to improve the overall level of service and satisfaction.
We use Qualité Tourisme™ certification guidelines.
Created by the French Ministry of Tourism, Qualité Tourisme™ certification means that a Tourist Office implements a continuous improvement policy that targets quality of service. Thorough audits take place every 5 years. This national approach to quality brings together tourism providers of all types under the same big tent: hotels, apartment hotels, seasonal rental agencies, places to visit, and outdoor sports..
It ensures trust and guarantees a level of service quality provided by professionals to visitors.
Category 1 pledges by the Pralognan-la-Vanoise Tourist Office
Rated category 1, the Pralognan-la-Vanoise Tourist Office pledges to:
Provide an easily accessible reception and information area,
Make any process or request as easy as possible for you,
Provide furniture for you to be able to sit down comfortably,
Freely provide any information you need about tourist attractions and facilities in the area,
Display, post, and broadcast opening hours as well as opening and closing dates, and in at least two languages other than French,
Provide free WiFi,
Open at last 305 days per year, including Saturdays and Sundays during the high season and for major events,
Reply all year long to your letters and emails,
Guarantee a staffed welcome desk during opening hours with personnel who speak at least two languages other than French,
Always have paper versions available of tourist maps and guides,
Provide access to a website in three languages and that works on mobile devices,
To publish and circulate tourist information on paper in at least two languages other than French and regarding:
• All rated tourist accommodations with the name of the establishment, the mailing address, email address, website address, telephone number(s), and rating;
• Cultural, historic, and natural sites of interest, monuments, and activities, including all pricing information, opening dates and hours, the website addresses, telephone numbers, and mailing addresses;
• Events, activities, and entertainment;
• Emergency numbers.
Update all tourist-related information at least once per year.
Present the qualified tourism offering in the area for all types of visitors.
Provide access to availability and vacancy information for all rated accommodations.
Process all claims and measure your level of satisfaction.
Offer tourist information services that include the latest information and communications technologies (social media, mobile devices, geolocation…).
Comply with the high standards set and required Qualité Tourisme™ certification.
Ensure that a trip planning advisor is available when you need one.
Guarantee the accuracy of all information regarding the local tourist offering (services, facilities, activities, and attractions).